This website has various accessibility features to help you use the site
Accessibility statement for Tower Hamlets Homeseekers website
This accessibility statement applies to www.thhs.org.uk
This website is run by the London Borough of Tower Hamlets.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you within 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Technical information about this website’s accessibility
The London borough of Tower Hamlets is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
PDFs and other documents
Our PDF's meet the accessibility standards, with the exception of those published before 23 september 2018.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
How accessible this website is
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
- You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen.
- WCAG success criterion 1.4.10: Reflow can be met by using the Mobile website view in the top navigation.
- Our website makes use of embedded maps in several locations. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Preparation of this accessibility statement
This statement was prepared on 13th December 2020. It was last reviewed on 17 March 2021.
Change size of text
It is possible to resize the text on this website by using the 'normal text size', 'Large text size' and 'Extra large text size' buttons below.
You can translate the language of this webpage into other languages by using any of the popular services from Google, Microsoft and Apple.
These are available for free, either as an "App" you download to your device, or as a web browser "plug-in" such as that offered by the Firefox browser:
The Reach Deck toolbar adds speech and reading support to online content to extend the reach of websites for the 20% of the population who require reading support. This includes those with dyslexia, learning difficulties, mild visual impairments and those with English as a second language.
Reach Deck is free to use and works with all major browsers. Please ensure that you have disabled any Ad blocking software for this site in your browser, otherwise the plug-in will not work.
To hear text read aloud from a desktop or laptop computer you simply move your mouse pointer over the text. From a touch screen device, you simply click on the text to hear it read aloud.